Refund Policy

Effective date: September 13, 2026

This Refund Policy applies to paid subscriptions to the APEXPlayer service operated by APEXPlayer LLC, a Wyoming limited liability company. It is part of our Terms of Service.

1. 30-day conditional refund policy

You may request a refund of a subscription payment within 30 days of the date of that charge. Refunds are not automatic: eligibility depends on the conditions in Section 2, and each request is reviewed individually. Submitting a request does not guarantee a refund.

2. Eligibility conditions

To be eligible for a refund, you must be able to show that you genuinely used, or made a genuine attempt to use, the Service during the period you are asking to be refunded — for example, that you signed in, accessed forecasts, or contacted support about a problem that prevented you from using it. We verify requests against our account and usage records.

Requests are generally not eligible where, for example:

• the account shows no genuine use or attempted use of the Service;
• the request is based on the outcome or accuracy of forecasts (see Section 6);
• the request is made after the 30-day window;
• the account shows a pattern of abuse, such as repeated purchase-and-refund cycles or violations of our Terms of Service.

3. How to request a refund

Email support@apexplayer.ai from the email address on your account with the subject "Refund Request." Include the date of the charge, a brief description of how you used or attempted to use the Service, and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

4. Cancelling your subscription

You can cancel at any time in your account settings or by emailing support@apexplayer.ai. Cancellation stops all future charges; you keep access to the Service until the end of the billing period you have already paid for. To avoid being charged for a renewal, cancel before your current billing period ends.

5. Billing errors and unauthorized charges

If you believe you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation) or that a charge was unauthorized, contact support@apexplayer.ai within 30 days of the charge and we will investigate and correct genuine billing errors. Billing errors are always corrected and are not subject to the eligibility conditions in Section 2. Chargebacks filed without contacting us first may result in account suspension while we investigate.

6. Forecast outcomes

APEXPlayer provides probabilistic forecasts, not guarantees. The outcome or accuracy of any forecast is not grounds for a refund under any circumstances.

7. Your statutory rights

Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your state.

8. Contact

APEXPlayer LLC
Wyoming, United States
support@apexplayer.ai